Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed no sooner than 20 days after the last track...

Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) are not covered when Route is not purchased.  For package...

Order issues for packages marked “delivered” yet not received are considered stolen and must be reported no sooner than 1 business day after “delivery date”...

Order issues for packages marked “delivered” yet not received are considered stolen.  These are not covered when Route is not purchased.  

If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in tra...

If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in tra...