Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) are not covered when Route is not purchased. For packages to be deemed lost by the courier, it must be 21 days after the last tracking update. Lost packages should be reported no sooner than 21 days after the last tracking update and within 30 days from the last checkpoint. Tina Davies Professional can, in some cases, make a one-time exception to issue a replacement. Refunds on lost packages will not be given on orders without Route. In the case of an exception being made, all future purchases must have Route purchased in order to be replaced/refunded in the event a shipment becomes lost in transit again.
* An exception may be made if reported within the 30 day window, and the courier has deemed the package as lost.