If the wrong address was input at the time of order, this is not covered. We will do our best to contact the courier for retrieval or address change in transit. Should the package not be delivered to the customer, Tina Davies Professional can make a one-time exception and issue a refund/replacement. In the case of an exception being made, all future purchases must have the correct address at the time of fulfillment.
If you insured your order with Route+ at checkout, please reach out on our Contact Us page with your Order Number and issue, we will gladly assist with filing the claim for you as well as take the next steps.
* An exception may be made if the incorrect address was reported before delivery and the courier delivers to the incorrect address. Customers may be asked to contact those at the address to retrieve the package before an exception will be made.