Lost / Stolen Shipments in North America

Lost in Transit - with Route
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed no sooner than 7 days after the last tracki...
Thu, 9 Jun, 2022 at 11:41 AM
Lost in Transit - without Route
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) are not covered when Route is not purchased. Tina Davies ...
Fri, 11 Nov, 2022 at 3:03 PM
Stolen Shipments - with Route
Order issues for packages marked “delivered” yet not received are considered stolen and must be reported no sooner than 1 business day after “delivery date”...
Thu, 9 Jun, 2022 at 11:43 AM
Stolen Shipments - without Route
Order issues for packages marked “delivered” yet not received are considered stolen.  These are not covered when Route is not purchased.  
Thu, 9 Jun, 2022 at 11:43 AM
Wrong Address - with Route
If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in tra...
Thu, 9 Jun, 2022 at 11:44 AM
Wrong Address - without Route
If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in tra...
Thu, 9 Jun, 2022 at 11:44 AM