Order issues for packages marked “delivered” yet not received are considered stolen and must be reported no sooner than 1 business day after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

If you insured your order with Route+ at checkout, please reach out on our Contact Us page with your Order Number and issue, we will gladly assist with filing the claim for you as well as take the next steps.